Cannot enter app after upgrading to 2.8.5
G
Gius
Stuck in the language selection view.
Continue button flashes on click but nothing happens
I tried uninstalling and re-installing 2.8.4 but still stuck on same view (worked until upgrade to 2.8.5).
I tried re-installing for all users or for me only (reccommended option changed from 2.8.4 to 2.8.5) but still stuck
I tried deleting folder in %appdata% or a few keys via regedit but nothing changes
Julian Pscheid
Hi Gius, I'm sorry to hear about this! And thanks for troubleshooting clearing the application data. Here are a few more steps you can try to completely clear the application data before reinstalling 2.8.4. Let me know if these work!
Check and delete from these paths:
1. Press Win + R, type
%appdata%
, and press Enter. Find the app’s folder and delete it.2. Repeat for
%localappdata%
: Press Win + R, type %localappdata%
, press Enter, and delete the app’s folder.3. Check
%programdata%
: Press Win + R, type %programdata%
, press Enter, and delete any app-related folders.1. Press Win + R, type
regedit
, and press Enter to open Registry Editor.2. Navigate to these keys and delete any subkeys or values related to the app (search for the app name using Ctrl + F):
•
HKEY_CURRENT_USER\Software\Hedy
.•
HKEY_LOCAL_MACHINE\SOFTWARE\Hedy
.•
HKEY_USERS\.DEFAULT\Software\Hedy
(for all users).4. Close Registry Editor and restart your computer.